About Us

When seconds count, trust Bester EMS, the professional and reliable ambulance service in Port Elizabeth.

WELCOME TO BESTER EMS

Bringing Care, Hope & Excellence

Bester EMS is a Licensed and Accredited privately owned emergency service provider that is registered with all Medical Aids in South Africa, the Road Accident Fund and IOD

It seems simple. Dial 083 207 1944 , give your address and wait for the ambulance. But calling for an ambulance can be a stressful experience, especially if someone you know is injured.

IN CASE OF EMERGENCY

Let’s hope you never have to dial those digits.

But if you do, remember these simple things:

Try to Speak Clearly

Remember the operator can’t see the situation. They are relying solely on what you tell them, speaking clearly and explaining the situation will help them greatly. Try and give clear and concise answers to the questions they ask.

Know the location

Calls from landlines or mobile phones cannot be pinpointed. Try and give the exact location using landmarks and local knowledge if you can. Following on from this, if possible then always send someone to flag down and meet the ambulance.

Answer Questions as Best You Can

The operator will ask you for your telephone number. This is so that if the line is disconnected they can call you back. They will also ask you for your address and the nature of the emergency.
Then, they’ll have a few questions about the person, such as “Are they responsive?” and “Are they breathing?”. It’s important that you answer as well as you can. If you don’t know the answer, then say so. Answering these questions will not delay the ambulance.
Unlike the films, Emergency calls can take time. Be patient with the operator – they are trying their best to help you.

Follow the Instructions

The operator is trained to give simple basic life support over the phone (such as how to help someone who is unresponsive and not breathing). Even if you haven’t done any first aid training you can still follow these instructions to help the person. Remember, it’s far better to do something than nothing.

Stay with the Person

Always stay with the person in case their condition changes (for example, they stop breathing or become unresponsive). If this happens it’s important that you call our emergency operations center number again and update the operator.
Staying calm and understanding how to call for help in an emergency situation can save lives.
Knowing basic first aid can save lives. It can also take some time for ambulances to reach critically ill patients, especially in heavy traffic or poor weather conditions. In these situations, knowing lifesaving skills could make all the difference.
Bester EMS is a Licensed and Accredited privately owned emergency service provider that is registered with all Medical Aids in South Africa, the Road Accident Fund and Workman’s Compensation Commission for any IOD’s we also offer very affordable cash rates to those not on a medical aid